MOQ From 1 Piece
Order one sample, a short run or a full event quantity without an artificial minimum.
Eight Buyer Commitments
Built to Remove Friction From Custom Orders
Eight commitments address quantity, artwork, response, timing, freight, tooling, samples and after-sales responsibility.
Free Artwork Within 24 Hours
Send a logo, sketch or idea and receive a production-ready visual for review.
Inquiry Reply Within 12 Hours
Your project is reviewed quickly so decisions do not stall between suppliers and deadlines.
Clear Production Timing
Stock products can be prepared in 3 working days; custom-tooled orders reach factory handoff in 10 working days.
Free Shipping in the Quotation
Established courier relationships help us include shipping while controlling freight cost and delivery schedules.
One-Time Mold Fee
Your mold is stored permanently at our factory, so approved repeat orders do not pay the mold fee again.
Sample Cost Credited
A physical sample can be arranged before bulk production, and the sample charge is credited toward the bulk order.
Documented After-Sales Support
Shortages, defects and medals made against approved artwork follow clear reporting and remedy rules.
Founder-Led Communication
Close Communication, From the Top
Founder Anna remains directly involved in important customer communication and quality decisions. That keeps answers practical, responsibilities clear and project issues close to the people who can solve them.
After-Sales Protection
Clear Support After Delivery
Specific reporting windows and remedies make responsibilities easier to understand after delivery.
Missing Medals
Report shortages within 3 days of delivery and missing medals are resent free of charge.
Quality Issues
Send clear photos or video within 7 days. Defective medals are reprocessed at no cost or supported with a partial refund.
Incorrect Production
If medals do not match the approved artwork because of our error, the order is remade at no charge, including shipping.
Claims must be submitted within 7 days of delivery. No return is required.
FAQ
Custom Medal Questions
What materials are custom medals made from?
Custom medals are mainly made of zinc alloy, brass, iron and aluminum.
What is the minimum order quantity?
The MOQ is 1 piece. You can order a sample, a short run or a full event quantity according to the project.
Can I customize the shape and finish?
Yes. We support custom shapes, cut-outs, 2D/3D structures and enamel colors.
Do you provide free artwork?
Yes. We offer free in-house artwork design before production.
What information do I need for a quote?
Send your logo or reference, estimated quantity, preferred size or material, delivery date and any known product requirements.
Quote Form
Start With a Clear Quote and Free Artwork
Share your quantity, deadline and artwork. We will review the project and reply within 12 hours.